The funding, led primarily by Startup Buddy also has Pulse Venture Capital and others as its investors.
The business-to-business hospitality industry software as a service (SaaS) company offers AI-driven voice chat-based solutions for providing next-generation customer experience. The funds will be primarily used to scale the operations in India and south-east Asia.
With this funding, Trilyo aims to reposition itself, and focus on bigger picture, that is, the hotel industry.
Abhishek Moharana, CEO at Trilyo, told a news wire, “We are creating the next level of customer experience in hotels. Our voice-based concierge service using Amazon Echo is the first in hotels. Millennial business travellers expect luxury that’s lean and smart, and that’s exactly where we are helping hotel turn intelligent and technology savvy.”
Gaurav Gambhir, CTO at Trilyo, added, “We strive to improve brand relevancy by creating a personalised guest experience for guests. Our platform learns from guests’ intent and grows smarter day-by-day. Moreover, we integrate with their existing system be it reservation or their operations, making it a seamless experience for our clients.”
According to a latest CAGR report, hospitality is a $550 billion industry and is growing at a compound annual growth rate of over 10 percent.
In fact, Amit Singal, co-founder at Startup Buddy said, “The wave we saw in last 10 years or so was that of mobile apps and now its AI-based virtual assistant that will act as a travel companion. Trilyo has the right mix; a big problem, a smart solution, scalable product and a fanatically driven team.”
Trilyo is a one of the leading providers of AI based solutions to hospitality industry in India with over 150 clients using its solutions successfully.
Their smart guest profiling system works on guest satisfaction listing detailed visit histories and customer preferences. Trilyo’s feedback system, taps into the guests’ preferences and expectations to get instant negative-sentiment alerts and generate analysis to understand their behaviour.