Telecom – Handling the Churn!

Comments (2)
  1. Lokesh Arora says:

    Thanks Anandh, for pointing out the technical mismatch. You’re right – it’s applicable in countries like USA, UK etc. I should have added that qualifier. Apologies for this error of omission, and thanks for pointing it out. Regards, Lokesh.

  2. Anandh Sundar says:

    “Time to expiry of contract is an important variable diligently tracked by the telecom operators. Out of attriting customers, majority attrite after their contract expires”-In India, postpaid contracts do not have an expiry date unlike abroad.

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