Tata Consultancy Services’ AI platform ignio this week crossed the $60 million mark in annual revenue. The company also announced a triple-digit annual growth in both customer acquisition and revenue. The company also announced that ignio had doubled its revenue as well as the number of customers, year-on-year, as it completes four years since launch.
Ignio was launched in 2015 with the objective of leveraging artificial intelligence, machine learning and advanced software engineering to transform enterprise IT services.
Akhilesh Tripathi, Global Head, Digitate, said, “ignio’s unique capabilities cover the breadth and depth of an enterprise from IT to business and from context to self-heal. ignio closes the loop between prediction, recommendation and autonomous execution on a single platform, and delivers unparalleled results on business assurance, agility, efficiency and customer experience. We will continue to invest in the product, expand our partner ecosystem, and offer 24×7 support.”
In the last 12 months, ignio had 52 new wins, bringing the total number of customers to 105. These are mostly Global 2000 companies, distributed across the retail, manufacturing, telecom and banking and financial services sectors. With its speedy implementations and track record of delivering impactful outcomes within weeks, ignio is being viewed by forward-thinking organizations as a strategic investment to build an agile and resilient operating core that powers a great customer experience.
The last four years have seen ignio steadily expand into newer areas of enterprise operations. Its early adoption was by progressive CIOs looking to automate their IT operations. ignio made their IT infrastructure stacks self-healing by using its context-aware reasoning capability to pre-empt problems, and autonomously resolve a lot of the incidents that did occur. Since then, ignio has been used to automate batch jobs management and ERP application support.
Now, largely driven by demand from business stakeholders, ignio’s cognitive capabilities are being leveraged to transform new business-centric use cases. It is being used by retailers to find anomalies in drug prescriptions, and to reconcile vendor incentive payouts, freeing up working capital. Procurement officers are using ignio to uncover maverick spends by detecting and predicting anomalies, enabling quicker decisions.