In a bid to modernise and make the airport more data-driven, Bengaluru International Airport Ltd (BIAL) inked an agreement with Unisys, leading global tech firm for an advanced data analytics and BI platform to overhaul the passenger experience by providing more personalization. According to news report, BIAL has also tied up with Unisys Corporation – to set up analytics centre of excellenece.
The CoE will support the BI and advanced data analytics and will also help the airline staff make better informed decisions and improve overall airport experience of customers. Reports hint, it will help BIAL in streamlining the airport’s strategic and operational reporting.
Unisys’s platform will provide the airport real-time content information related to airport services and flight information. In an attempt to generate more revenue from other services, travellers will also get better airport navigation, communication of airport services and personalised retail offerings based on user preferences and past spending history.
This will help in pushing up revenue from other airport amenities and services. Satyaki Raghunath, Chief Strategy and Development Officer, BIAL was cited by HBL, “BIAL is committed to being a data-driven organisation and this will develop a smart, futuristic and intuitive airport journey for passengers. Unisys will bring in a combination of in-depth understanding of the aviation industry and proven experience in delivering digital transformation for organisations of all sizes. Unisys’ solution will provide us intelligent and intuitive data and analytics that will support the enhancement of the customer experience we provide.”
News report indicates the platform developed by Unisys will enable Bangalore airport authorities to generate more than 150 interactive business intelligence reports, which will leverage AI and ML capabilities to forecast the passenger’s future travel patterns and trends. This will also BIAL to shift its strategy from predictive to prescriptive and make informed decisions. The platform is hosted on Microsoft Azure cloud platform, and it leverages Azure capabilities such as Azure HDInsight, SQL Data Warehouse, Azure Machine Learning and Azure Advanced Data Analytics services.