Driving Contact Center Effectiveness with Advanced Analytics
90% customers first attempt to find solutions on their own without calling customer service 80% Customers believe that having the option of interacting with a
90% customers first attempt to find solutions on their own without calling customer service 80% Customers believe that having the option of interacting with a
[quote]2013 Worldwide Ad Spending on major media was $505 Bn. Large to midsize advertisers spent 3.3% more year-over-year in 2013. Brand managers choice of channels
With the recent massive explosion of data availability, significant leap in computing capabilities, substantial reduction in data storage costs and greater belief of businesses in
Organizations across the globe today are grappling with a data deluge and with the increasing reliance on mining data to carve out actionable insights and
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