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Rohit Yadav
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A customer experience evangelist, I help companies identify and make the best use of their key performance indicators and generate insights to improve their customer experience. I have two years of analytics consulting experience with Fortune 500 global firms across industries to monetize value from Analytics by analyzing information, deriving actionable insights and delivering sustained impact through operationalization of Analytics.

Date Science 101: The Rise & Shine of Machine Learning

We are living in a digital era where Customer is the king. Many businesses have capitulated to this new realm and have started interacting with customers dynamically. Today the customers are free to navigate a merchant (eCommerce) website any way…

Importance of Customer Centricity – Beginning at the Beginning

A few years ago, with the rise of social media, many organisations thought that social media was the Holy Grail in marketing. Social media would solve all the problems and customers would be at the centre of each organisation. While…

The Big Data of Wearables

Wearables – a technology which aims to make life easier. With wearable technology, learning more about yourself has not only become high tech but also real time. From devices and apps that help you track heart rate and food consumption…

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