Bhaswar Goswami
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Bhaswar is a senior consultant and industry thought leader for IBM Global Services. He has worked extensively in the areas of Customer Analytics, Smarter Commerce and Intelligent Supply Chain. He has a B.Tech from National Institute of Technology Calicut and an MBA from Indian Institute of Management, Ahmedabad.

Technology Persuasion – How Design Thinking and Advanced Analytics can combine to deliver Superior Customer Experience

Every time I am away from LinkedIn for more than 2-3 days I get an innocuous looking message, which runs something like –“You’re getting noticed. See who all have accessed your profile in the last few days.” Invariably it gets…

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