Anil Chawla
Anil Chawla
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Anil Chawla MD Verint for Customer Experience Solutions comes with over 20 years of experience in consulting and sales leadership. Currently Anil and his team lead analytics led Actionable Intelligence and Customer Experience for India’s:-  Top 8/10 BPOs  Top 4/5 Telcos  India’s top private sector banks. Previously, Anil has worked with organizations like Cisco, Avaya, & NIIT in leadership positions where he was responsible for not only growing large and complex businesses but incubating new business avenues as well.

Voice Of Customer Analytics – Describe, Prescribe And Predict Your Customer’s Journey

In the last several years digital transformation companies have not only realized the need to mine customer information but also to expedite internal re-engineering through powerful analytics tools. The three-pronged process of Voice of Customer Analytics (VoCA) includes Collating structured…

Text analytics is integral to Customer Journey Analytics

A recent Verint Digital Tipping research encompassing 2000 Indian customers suggests customers giving greater weightage to digital channels for the following key engagements- Make payments Channel Preference Percentage My account online 43% Speak to someone in person 18% Mobile app…

Analytics Powered Back Office Is The New Front End

Digital transformation is blurring the lines between the front office and the back office. Analytics led applied Actionable Intelligence in back office operations, such as accounting, loan processing, payment processing, and order fulfillment can escalate the efficiency, quality and coordination…

Fast Forward Analytics 2018 – Know More, Do More

With customer demands getting more sophisticated and personalized, this philosophy of perceiving customer support service as a cost centre is quickly losing its pace. Organisations that are analytics driven reap intangible benefits like – enhanced lifetime value for their customers,…

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